Repetitive customer-email drafting was taking time away from customer conversations. After identifying the problem and requesting AI access, I joined an existing SPS initiative, helped lead the sales-side pilot, and worked with go-to-market engineers to shape the solution around real rep workflows. I presented the launch demo to the sales team and continue to help directors and VPs identify bottlenecks and useful improvements.
Reported sales-floor results: users convert leads 10-20% faster and close deals approximately 1.5x faster than non-users.
Contribution: frontline workflow input, pilot leadership, requirements feedback, and launch demonstration. Not sole development of the company's tool.


